Great Scott Moving - Moving company lied and cheated us in house move

Ashburn, Virginia 0 comments
Not resolved

These guys were so bad that I have to believe that any positive reviews online are fake. We used them for both packing and moving and both were terrible experiences.

First, let me start with the most egregious issues. We have an infant which means they had to move our baby’s crib. This is a basic wooden crib which took them 10 minutes to disassemble. When it came time to reassemble it in our new home, it took all four men one full hour to put it back together. Now, I personally put this crib together by myself when I was 9 months pregnant, and it only took me 45 minutes. We kept asking them what was taking so long and they would keep pushing us off, then finally told us that they couldn’t find some of the screws. We told them we had extras but then they told us that they “took care of it”. By this point is was the baby’s sleep time and we had to put him in. We discovered the next day that what they did was leave out several screws that hold the crib together. This is not laziness, this is verging on criminal negligence. Moreover, since it took FOUR men a full hour to attempt to put it together, it cost us $260 for them to (poorly) reassemble the crib – the crib only cost us $250 to purchase – you do the math…

We got a written estimate from them for three movers, a large truck and a pickup truck. On the day of the move, four men arrived and two large trucks. Did we ask for this? No. Did we need this? No. Did we even have enough boxes and furniture to fill two trucks? Not even close. We moved out of an 1800 square foot house – with almost no furniture. Suddenly the cost nearly doubled from the estimate.

The movers left a large cherry wood desk sitting in the garage at the new house – never asked where it should go, but just left it there, along with sheets, towels and some other items that should never be left sitting outside. Needless to say, we had to get someone to help bring the heavy desk inside.

Things that were labeled with the rooms to be moved to were places haphazardly throughout the house. Many of these boxes were even labeled by Great Scott moving as part of their packing.

Even though we were clearly told that we would not be charged for the mover’s lunch hour, we were. Plus we had to buy them lunch for $90 – never give them a menu to choose from. So it cost us another $260 + $90 for their lunch hour.

As for the packers, they spent copious amounts of wrapping supplies to wrap broken lightbulbs and put each in a separate large box, but our antique china when into boxes with no wrapping whatsoever. They barely used any of the packing supplies that we purchased ourselves even though Scott told us they would go through that first. Actually, they wrapped all of our packing tape and put it in a box separately. How thoughtful. They used more boxes than you would ever actually need to pack (again, think one broken light bulb in its own large box) which again would jack up the price. Plus, they only used some of our boxes despite the assurance that they would use our supplies first before charging us for theirs.

Needless to say, several of our things were damaged in the move, particularly things that Great Scott had packed. When we spoke to the owner, he told us they wouldn’t cover anything, despite the fact that part of his sales pitch to us was that they would cover any damages. We had several antiques ruined by them.

I would NEVER recommend that anyone use this company.

Review about: Moving Company.

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